Shipping policy

Delivery

Where we deliver

We deliver to the United Kingdom, the United States, Canada, Australia, and in Europe to Germany, the Netherlands, Belgium, France, Ireland, Austria, Spain, Italy, Denmark, Sweden and Poland. The products available can differ by country: you'll only see the ones we can deliver to you.

Delivery cost and time

Delivering to	Cost	Usual delivery time
United Kingdom	Free on orders over £25, otherwise £3.99	3–10 working days
United States	Free tracked delivery on orders over US$35, otherwise about US$4.99	7–12 working days
Canada	Free tracked delivery on orders over C$50, otherwise about C$6.99	7–12 working days
Australia	Free tracked delivery on orders over A$50, otherwise about A$7.99	7–12 working days
Germany, Netherlands, Belgium, France, Ireland, Austria, Spain, Italy, Denmark, Sweden, Poland	Free tracked delivery on orders over €30, otherwise about €3.99	7–12 working days

The exact delivery charge, if any, is always shown at checkout before you pay. Every order is sent with tracking. Orders are normally dispatched within 1–2 working days by our fulfilment partners. If you order several items, they may come from different warehouses and arrive in separate parcels. Delivery times are estimates, not guarantees, but if we can't deliver within 30 days of your order we'll contact you and you can cancel for a full refund.

Tracking

You'll receive an email with a tracking link as soon as your order ships.

Import charges

United Kingdom: any taxes and duties are already paid. You won't be asked to pay anything on delivery.
United States, Canada, Australia: for the US, import duties are included in our price, so there is nothing to pay on delivery. Canada and Australia apply their own rules on low-value parcels; if customs ever asks you for anything, contact us before paying.
Germany, Netherlands, Belgium, France, Ireland, Austria, Spain, Italy, Denmark, Sweden, Poland: duties and import VAT are included in our price. Your parcel is cleared through customs before it reaches you, so there is nothing to pay on delivery.

Missing or late parcels

If your tracking hasn't moved for 5 working days, or your parcel shows as delivered but you can't find it, email hello@warmwired.com and we'll investigate with the courier and send a replacement or refund where a parcel is lost.