Questions, answered

UK delivery is free on orders over £25. Below that it is a flat £3.99. Every order is tracked. Items from our UK warehouse arrive in 2–4 working days; items shipped from our partner warehouse abroad usually take 7–10 working days and occasionally up to 14. Each product page shows which applies. Outside the UK, tracked delivery is free on orders over US$35, €30, A$50 or C$50 (below that a small charge applies, always shown at checkout), and usually takes 7–12 working days.

Orders are normally dispatched within 1–2 working days. You'll get an email with tracking as soon as your parcel is on its way.

Yes. As well as the UK, we deliver to the United States, Canada, Australia, and in Europe to Germany, the Netherlands, Belgium, France, Ireland, Austria, Spain, Italy, Denmark, Sweden and Poland. Tracked delivery there is free on orders over US$35, €30, A$50 or C$50 (below that a small charge applies, always shown at checkout), and usually takes 7–12 working days. Prices are shown in your local currency, and you'll only see the products we can deliver to you.

For Europe and the US, duties and import taxes are included in our prices, so there is nothing to pay on delivery. Canada and Australia follow their own rules for low-value parcels. Our delivery policy has the details.

Yes. You have 14 days from the day after delivery to cancel for any reason. Email hello@warmwired.com with your order number, send the item back within 14 days, and we refund the price plus the original delivery charge within 14 days of receiving it. Return postage for change-of-mind returns is paid by you. For hygiene reasons, sealed items worn against the skin (eye, neck and shoulder massagers) can't be returned once the seal is broken, unless faulty.

Within 30 days of delivery you can reject a faulty item for a full refund, and within 6 months we'll repair or replace it (or refund you if that isn't possible). We cover the return postage for faulty or incorrect items. Email a photo or short video of the problem to hello@warmwired.com and we'll sort it out.

You can pay securely by debit or credit card, Apple Pay, Google Pay or Shop Pay. In the UK, the price you see is the price you pay, and delivery is free over £25, otherwise £3.99. Outside the UK, tracked delivery is free over US$35, €30, A$50 or C$50 (a small charge below that, shown at checkout), and for Europe and the US duties and taxes are included too.

No. Our remote-control plug sockets work with their own remote, and the motion sensor lights switch on by themselves when you walk past. The corner floor lamp has optional app control over Bluetooth, but its remote works without it.

No. Our heated massagers are for relaxation only and are not medical devices. They're not recommended during pregnancy or if you have a medical condition or implant; if in doubt, check with your GP before use.

Yes. Every order ships with tracking, and the link is in your dispatch email. If tracking hasn't moved for 5 working days, email hello@warmwired.com and we'll chase it.

Email hello@warmwired.com. A real person replies to every message within one working day.