Refund policy

Returns & refunds

We want you to love what you buy from WarmWired. If something isn't right, here's exactly how returns work. This policy doesn't affect your statutory rights.

Changed your mind? You have 14 days

Under the Consumer Contracts Regulations 2013 you can cancel your order for any reason within 14 days of the day after you receive it. If your order arrives in more than one parcel, the 14 days start the day after the last item arrives.

  1. Tell us by emailing hello@warmwired.com with your order number, or by using the cancellation form below. You don't need to give a reason.
  2. Send the item back within 14 days of telling us. We'll email you the return address with our reply. Please don't post items to any address other than the one we give you.
  3. Get your refund within 14 days of us receiving the item back (or of you giving us proof of postage, if that's sooner). We refund the price you paid for the item plus the original standard delivery charge, to your original payment method.

Return postage for change-of-mind returns is paid by you. We recommend a tracked service, as the item remains your responsibility until it reaches us.

You can handle and test the item as you would in a shop. If an item comes back damaged, incomplete or showing more use than that, we may reduce your refund to reflect the loss in value.

Ordering from outside the UK?

The same 14-day right to change your mind applies wherever you live. Email us first and we'll give you the return address. For faulty or damaged items we usually refund or replace from a photo, so you won't need to post anything back internationally.

Items we can't accept back once opened

For health and hygiene reasons, products supplied sealed that are worn against the skin (our eye, neck and shoulder massagers) can't be returned for a change of mind if the seal has been broken after delivery. This doesn't affect your rights if the item is faulty.

Faulty, damaged or not as described

Under the Consumer Rights Act 2015 you're entitled to goods that are of satisfactory quality, fit for purpose and as described.

  • Within 30 days of delivery you can reject a faulty item for a full refund.
  • Within 6 months, if something develops a fault, we'll repair or replace it. If that isn't possible or doesn't work, you can have a refund.
  • After 6 months you may still be entitled to a repair, replacement or partial refund, but you may need to show the fault was present when it was delivered.

For faulty or incorrect items we cover the return postage. Please email hello@warmwired.com with your order number and a photo or short video of the problem, and we'll sort it out, usually without you needing to send anything back.

Arrived damaged or with something missing?

Please let us know within 7 days of delivery with a photo so we can put it right quickly. You still keep all your legal rights if you tell us later.

Refund timing

Refunds go back to your original payment method. Once we've issued it, your bank may take 3–10 working days to show it.

Model cancellation form

If you'd like to use a form, copy the text below into an email to hello@warmwired.com:

To Volodymyr Romanenko trading as WarmWired, 29 Trebovir Road, London SW5 9NQ, United Kingdom, hello@warmwired.com:
I hereby give notice that I cancel my contract of sale of the following goods: [item(s)]
Ordered on: [date] / Received on: [date]
Order number: [number]
Name: [your name]
Address: [your address]
Date: [date]